Policy For Therapy

Rescheduling Policy

At Cognitive Personal Development, we strive to offer flexibility while maintaining a professional structure to support our clients effectively. Below are the guidelines for rescheduling counseling sessions:

  1. Notice Period for Rescheduling
    • Clients may reschedule their session by providing at least 24 hours’ notice. Exceptions will be made for emergencies or extenuating circumstances.
  2. Rescheduling Limitations
    • Clients may reschedule their session up to two (2) times.
    • The rescheduled session must take place within 14 days of the original session date.
  3. Method of Rescheduling
    • To reschedule, clients must message their counselor via WhatsApp, providing a reason for the rescheduling. Documentation is not required.
  4. Refund Policy
    • Please note that no refunds are provided for canceled or missed sessions. This policy is outlined on our website at selfhelpmasteryproject.com.
  5. Missed Sessions
    • If a client reschedules twice and then misses the new session date, the session will be considered forfeited, and payment for the session will be lost. A new payment will be required to book another session.
  6. Counselor-Initiated Rescheduling
    • If the counselor needs to reschedule, clients are not limited by the two-reschedule rule and will not forfeit their payment under any circumstances.

No-Refund Policy

At Cognitive Personal Development, we are committed to providing high-quality online counseling services to support your mental and emotional well-being. This no-refund policy is designed to maintain the integrity of the therapeutic process, respect the time and resources invested in each session, and ensure fairness to all clients. By scheduling and paying for your session, you agree to the terms outlined in this policy.

1. Commitment to the Healing Process

Therapy requires consistent effort and dedication to achieve meaningful progress. Our no-refund policy is in place to encourage clients to commit fully to their healing journey. Without a solid commitment, progress may be slow or nonexistent, diminishing the effectiveness of the therapeutic experience. This policy supports accountability and ensures that clients prioritize their mental health.

2. Preparation and Allocation of Resources

Each counseling session involves significant preparation and a dedicated block of time reserved specifically for you. Unlike a physical product that can be resold, the time allocated for a missed or canceled session cannot be recovered or reassigned. The no-refund policy reflects the value of this professional commitment and ensures fairness to all clients.

3. Ethical and Professional Boundaries

Counselors are held to strict ethical and professional standards. This includes ensuring fairness and consistency across all clients. A no-refund policy helps maintain professional boundaries by reducing the potential for subjective decisions, ensuring all clients are treated equally.

4. Administrative Costs

Providing counseling services involves administrative costs, including maintaining secure platforms, safeguarding client confidentiality, and managing scheduling logistics. These costs are incurred regardless of attendance and are integral to delivering professional services. The no-refund policy helps sustain the operational efficiency of our practice.

Final Note
We understand that unforeseen circumstances may arise. While we do not offer refunds, we are happy to discuss rescheduling options when notified in advance. By agreeing to this policy, you acknowledge its terms and understand that it is a standard practice to protect both the counselor’s time and the integrity of the therapeutic process.

Client Intake and Confidentiality Policy

To ensure that we provide you with the best possible care and maintain the highest standards of professionalism, we kindly request you to complete the necessary forms prior to beginning counseling services. Your cooperation in this process is crucial for a seamless and effective therapeutic journey.

Steps to Complete the Forms

  1. Client Intake Form:
    • Please Click HERE to fill out the Client Intake Form. This form helps us understand your needs, background, and goals for therapy.  
  2. Confidentiality Agreement Form:
      • Please CLICK HERE To download to review and complete the Confidentiality Agreement Form. This ensures a clear understanding of your privacy rights and our commitment to maintaining the confidentiality of your information.  This form can be completed online.

Once you have completed the Confidentiality Agreement Form, please email it to emotionwellness007@gmail.com.

Why Completing These Forms is Important

  1. Enhances Personalized Care:
    By sharing your history, preferences, and concerns through the Client Intake Form, you enable us to design tailored interventions that meet your unique needs.
  2. Clarifies Mutual Understanding:
    The Confidentiality Agreement ensures both parties are aligned on privacy boundaries and your rights, fostering a safe and trusting therapeutic relationship.
  3. Saves Time for In-Session Focus:
    Completing the forms in advance allows us to maximize the time spent on addressing your concerns during sessions.
  4. Ensures Compliance with Ethical Standards:
    Your consent to the confidentiality terms and the details provided are essential for meeting legal and ethical guidelines.

We greatly appreciate your time and effort in completing these forms. They are vital in creating a supportive, professional, and legally compliant environment for your therapy sessions.

Click here to fill out the Client Intake Form
Click here to download and complete the Confidentiality Agreement Form 

Thank you for your understanding and cooperation. Should you have any questions or encounter issues, please feel free to contact us at emotionwellness007@gmail.com.